Refunds & Returns

1. Shipping:

   Shipping Time: Orders are usually processed and shipped within 48 hours. Please note that personalized items will take longer to process. If your order has both personalized and non-personalized items, the order will be split, and the non-personalized items will be delivered beforehand.

    

   Delivery Time: Delivery within India will typically take between 4 to 7 working days from the date of dispatch to reach your doorstep.

    

   Shipping Charges: We offer free shipping on all orders over Rs. 2000. Please note that we do not offer free shipping on international orders and returns.

2. Returns

   Return Policy: We offer a 10-day return policy for all unused and unworn items, no questions asked. DAB reserves the right to process refunds after checking the returned items. In case you have purchased a DAB product from anywhere other than the DAB Website, DAB App, or DAB Exclusive Stores, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of a return.

    

   Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse. Please note that it may take at least 5-7 business days from the day you requested the refund for the amount to reflect in your bank account.

    

   Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered.

    

   Return Process: You can initiate a return request from our website or app. Alternatively, you can reach out to our Customer Support team, and they’ll guide you through the process. Once you have booked the return request, we request you be available for the reverse pick-up, and we request that you answer calls from the delivery partner. In the absence of your availability or inability to answer the calls, the delivery partner may, at their discretion, cancel the reverse pick-up. In all such cases, the process will have to be re-initiated again, and the overall timeline will increase.

   Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request that you return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 100) incurred by you for processing such returns.

   In case the charges exceed Rs. 100, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 100 will be adjusted against the customer’s refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewelry to our warehouse and will receive Rs. 100 towards shipping charges with their refund.

   In the unlikely event that you receive an empty parcel or a missing product, we would request you to reach out to our customer support team for assistance within 48 hours of the package being delivered. We will be requiring a 360-degree unpacking video of the parcel for us to process the request further. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honored. In all such cases, the brand reserves the right to make the final decision.

   For more detailed T&Cs, please refer to our Terms of Service page.

Need help?

Contact us at support@thedab.in for questions related to refunds and returns.