Frequently Asked Questions
Our Jewelry
Store your jewelry individually and avoid exposing them to liquid and cosmetics. Extreme heat and humidity might cause gold plated jewelry to tarnish, keep your pieces in a dark, cool and dry place to avoid this.
Our best advice would be: wear your pair often (this helps lessen oxidation), and keep them in your Penny Pairs pouch when not in use.
Our 180-day quality guarantee ensures that your DAB jewelry is free from defects in materials and workmanship. If you encounter any issues with your purchase within 180 days of receipt, we’ll happily replace or refund your item, ensuring your complete satisfaction.
Payment & Shipping
We offer a variety of convenient payment methods, including credit/debit cards (Visa, Mastercard, American Express), cash on delivery (COD), and UPI (Unified Payments Interface). Choose the option that best suits your preferences at checkout for a seamless transaction.
If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request before the order is shipped.
Our shipping fees vary depending on your location and the shipping method selected at checkout. You can view the applicable shipping fees before finalizing your order. We strive to offer competitive shipping rates to ensure a smooth delivery experience for our customers.
Delivery times vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and standard shipping within the contiguous United States takes approximately 3-5 business days.
Since our deliveries are within the country, you will not incur any customs duties or taxes. All prices displayed at checkout are inclusive of taxes, ensuring transparency and convenience for our customers.
Returns & Exchanges
We offer a 10-day return policy for all unused and unworn items, no questions asked. DAB reserves the right to process refunds after checking the returned items. In case you have purchased a DAB product from anywhere other than the DAB Website, DAB App, or DAB Exclusive Stores, the return policies of your source of purchase shall apply. Any shipping charges (if paid) at the time of placing the order are non-refundable in case of a return.
In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse.
We’re here to assist you with any order issues you may encounter. In the unlikely event of receiving an empty parcel or a missing product, please reach out to our customer support within 48 hours of delivery. We may request a 360-degree unpacking video for further assistance. Please note that authenticity of order issues is essential for processing claims.